RETURN

We are sure you will be delighted with your purchase, however, if you are not entirely satisfied, provided the goods are returned unused in the original condition and packaging within 14 days (from the date of receipt) we will give you an exchange or refund. Please note it may take up to 10 working days for us to process your refund. You will find the procedure how to return goods at: https://silueti.shop/en/pages/terms-and-conditions When returning goods, please reference your order number and obtain proof of postage as SILUETI cannot accept responsibility for items which fail to reach us. Please note SILUETI will not pay for the cost of return postage unless the goods are incorrect or faulty. This does not affect your statutory rights.

LITHUANIA
Return of goods via DPD courier services

The price of service is 4.5 EUR.
If you return goods by courier, cash for returned goods will be returned by bank transfer.
Money for returned goods are returned within 10 days from the day goods are delivered to the SILUETI warehouse.

OTHER EU countries
Return of goods via DPD courier services

The price of service is 7.5 EUR.
If you return goods by courier, cash for returned goods will be returned by bank transfer.
Money for returned goods are returned within 10 days from the day goods are delivered to the SILUETI warehouse.

*It should be noted that quality cosmetic products cannot be exchanged or returned - the legal basis of the Government of the Republic of Lithuania in 2001. June 11 Resolution no. 697 "On approval of retail trade rules" and Article 6.362, paragraph 4 of the Civil Code of the Republic of Lithuania.

** The return and exchange of goods of suitable quality is carried out in accordance with Article 6.228 ¹⁰ of the Civil Code of the Republic of Lithuania.

You can find the list of non-returnable goods: in 2012 March 15 Order of the Minister of Foreign Affairs of the Republic of Lithuania No. 4-243 (Zin., 2012, No. 34-1637) "On approval of the rules for returning and exchanging items" in point 17.

www.silueti.shop rules for buying and selling goods

1. General provisions

These rules for the purchase and sale of goods (hereinafter - the Rules) are a binding legal document for the Buyer and "MB Silueti" (hereinafter - the Seller), which determine the rights and obligations of the Parties, the conditions and procedures for the conclusion of the Purchase and Sale Agreement, delivery and return, as well as other provisions related to the purchase and sale of goods in the SILUETI online store at https://silueti.shop/.
These Rules are prepared in accordance with the Civil Code of the Republic of Lithuania, the Law on the Protection of Consumer Rights of the Republic of Lithuania and other applicable legal acts.
When ordering goods, the buyer confirms that he has familiarized himself with the Rules.
www.silueti.shop has the exclusive right to order and buy goods only:

- able-bodied natural persons, that is, persons who have reached the age of majority, whose capacity is not limited by court order;
- minors between the ages of 14 and 18, only with the consent of their parents or guardians, except in cases where they dispose of their income independently;
-legal entities. However, the conditions for returning goods and canceling the contract described in these Rules do not apply to legal entities; they can return the goods only on the grounds established in the general Lithuanian legal acts.

By agreeing to the Rules, the buyer confirms that, based on 1.3 of these Rules. point, has the right to buy goods in the online store www.silueti.shop.
You can learn more about how we process your personal data in the Privacy Policy of www.silueti.shop.

2. Conclusion of the purchase-sale contract

The contract between the Buyer and the Seller is considered to be concluded when the Buyer, after choosing the product(s) to be purchased and creating a shopping cart (hereinafter referred to as the Shopping Cart), clicks on the "ORDER" link.
Upon conclusion of the Purchase-Sale Agreement, the assortment of goods, their quantity, price, delivery time and other conditions specified during the execution of the Buyer's order are binding on the Buyer and the Seller, and can only be changed in accordance with the procedure set forth in these Rules.
Purchase-sale contracts are registered and stored in the Seller's database.
All items sold on the site are for personal use only and may not be resold or otherwise transferred for commercial purposes. Transferring the purchased product to another container, dividing it into parts or otherwise using it outside of the original packaging, when it is done for the purpose of reselling the product, is a gross violation of the manufacturer's intellectual property, which is subject to both civil and criminal liability. The seller has the right to take various actions, including, but not limited to, refusing to sell the goods, temporarily blocking the buyer's account or closing it permanently, if the seller has reasonable suspicions that the goods are purchased not for personal use, but for illegal commercial purposes. In all cases, the seller will inform the police and the relevant product manufacturer about suspected infringers of intellectual property rights.

3. Buyer's rights and obligations

The buyer has the right to buy goods in the online store www.silueti.shop in accordance with these Rules.
The buyer has the right to withdraw from the purchase-sale agreement concluded with the online store www.silueti.shop by notifying the seller in writing (by e-mail, indicating the desired return item and its order number) no later than within 14 (fourteen) days from the quality of the item delivery days. This right to refuse the goods within 14 days applies only to consumers (natural persons who purchase goods for consumption purposes unrelated to their business, trade, craft or profession). Legal entities and other Buyers who do not meet the concept of user may return goods only on the grounds established by the general laws of Lithuania.
The Buyer's (consumer's) right discussed in the first sentence of point 3.2 of the Rules is implemented in accordance with the Civil Code of the Republic of Lithuania 6.228 ¹⁰
The Buyer's (consumer's) right discussed in point 3.2 of the Rules can be used by the Buyer only if the product has not been damaged or its appearance has not fundamentally changed, as well as if it has not been used. (for details, see Part 8 of the Rules).
Having purchased a low-quality product, the Buyer has the rights provided for in the legal acts of the Republic of Lithuania.
It is not possible to cancel or adjust the created and ordered Shopping Cart. In the event that the Buyer has already placed an order, in order to cancel or correct the order, the Buyer should immediately contact the Seller (for contact details, see Part 9 of the Rules). In cases where the Seller does not have the possibility to grant the Buyer the right to cancel or adjust the basket of ordered goods (for example, because the goods have already been prepared for shipment or handed over to the courier), the Buyer retains the right to withdraw from the contract and return the Goods in accordance with the procedure set out in these Rules.
After placing an order, the Buyer must accept the goods in accordance with the procedure set out in these Rules, as well as not abuse the Buyer's rights and comply with the requirements of legal acts.
If the Buyer, during the delivery of the goods, refuses to accept the goods without valid reasons, the Buyer must cover the costs of returning the goods at the Seller's request

4. Seller's rights and obligations

The Seller undertakes to enable Buyers to order goods through www.silueti.shop in accordance with the procedure set forth in these Rules.
The seller undertakes to deliver the goods purchased by the buyer to the address and method chosen by the buyer when ordering the goods.
The Seller undertakes to respect the Buyer's privacy and to process his personal data in accordance with the requirements of valid legal acts.
The Seller undertakes to make maximum efforts to fulfill the Buyer's order. However, in exceptional cases, unique situations may occur when, due to unforeseen circumstances beyond the control of the Seller, the Seller cannot deliver the goods purchased by the Buyer. In such exceptional cases, if it is not possible to fulfill the Purchase-Sale Agreement, the Seller has the right to terminate the Purchase-Sale Agreement by notifying the Buyer beforehand. In order to satisfy the Buyer's needs, the Seller can offer the Buyer a product similar to the one ordered or purchased by the Buyer. If the buyer refuses, the seller undertakes to return the money paid to the buyer within 5 working days.
In the event that the Buyer (user) exercises his right to withdraw from the contract in accordance with Clause 3.2 of the Rules, the Seller undertakes to return the money paid to the Buyer within 14 (fourteen) days from the day he received the Buyer's notice of withdrawal from the contract. The Seller may not refund the amount paid to the Buyer until the goods are returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller, whichever occurs first.
When the Buyer, when placing an order via www.silueti.shop, chooses to pay for the goods by picking up the goods or has paid for the goods when placing the order, but the Seller's partner (the delivery company whose delivery the Buyer has chosen), seeking to deliver the ordered goods to the Buyer, fails to contact the Buyer via On the website of the seller's partner, the deadline set by the procedure is publicly announced by the contacts specified by the Buyer, then the goods ordered by the Buyer are returned to www.silueti.shop.

5. Payment of product prices and orders

The prices of goods in the online store and in the formed order www.silueti.shop are indicated in euros. The seller is a VAT payer. VAT is included in the product prices listed on www.silueti.shop. Before the Buyer confirms the order, the delivery fee is added to the total amount of the goods.

6. Procedure and terms of payment for goods.

The buyer pays for the purchased goods in one of the following ways:

- By electronic banking: directly - Paysera, bank cards, cash on delivery (COD) or bank transfer.
-The buyer, paying through electronic banking, undertakes to pay for the goods immediately. Only after he has paid, the goods parcel will be formed. If the order is not paid within 1 hour, the order is removed from the system.

7. Delivery of goods

When purchasing goods in the online store www.silueti.shop, the buyer chooses the method of delivery of the goods;
The buyer, having chosen the goods delivery service, undertakes to provide the exact delivery address of the goods;
The buyer undertakes to accept the goods himself. In the event that he cannot accept the goods himself, and the goods are delivered to the address specified by the Buyer and based on other data provided by the Buyer, the Buyer does not have the right to make claims to the Seller regarding the delivery of the goods to the wrong entity;
The goods can be delivered by the Seller himself or his authorized representative;
The delivery fee is calculated after choosing the delivery method.

Shipment delivery in Lithuania
DPD postal machines

Delivery within 1-3 working days. Delivery of ordered goods 3 - 4 weeks.
Free delivery for purchases of 30 EUR and more.
If the order amount is less than EUR 30, the delivery price is EUR 3.90.

DPD courier services

Delivery within 1-3 working days. Delivery of ordered goods 3 - 4 weeks.
Free delivery for purchases of 30 EUR and more.
If the order amount is less than 30 EUR, the delivery price is 3.90 EUR. *Additional delivery fee to Neringa - 15 EUR.

Parcel delivery in Latvia and Estonia

DPD postal machines

Delivery within 2-4 working days. Delivery of ordered goods 3 - 4 weeks.
Free delivery for purchases of 50 EUR and more.
If the order amount is less than EUR 50, the delivery price is EUR 9.90.

DPD courier services

Delivery within 2-4 working days. Delivery of ordered goods 3 - 4 weeks.
Free delivery for purchases of 50 EUR and more.
If the order amount is less than 50 EUR, the delivery price is 9.90 EUR. *Prices may change based on currently valid partner offers. However, in all cases, the Buyer will be informed about the changed delivery prices before placing the order.
Delivery fee is applied per order.
The buyer will see the exact amount of the shipping fee before confirming the order. The amount of the delivery fee will not be changed after the order is confirmed.
The Seller undertakes that the purchased goods will be delivered as soon as possible, but no later than within the term of delivery of the goods specified by the Seller.
The Seller is released from responsibility for the violation of the deadlines for the delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the Buyer's fault or due to circumstances beyond the Buyer's control.
After receiving the goods, the Buyer must, together with the Seller or his authorized representative, check the condition of the shipment (whether the outer packaging is not damaged) and sign the invoice, waybill or other shipment transfer and acceptance document. After the buyer signs the invoice, bill of lading or other document of delivery and acceptance of the shipment, it is considered that the shipment has been delivered in proper condition.
Having noticed that the package of the delivered package is damaged (crumpled, torn, wet or otherwise externally damaged), the Buyer must note this in the invoice, waybill or other document of delivery and acceptance of the package and, in the presence of the Seller or his representative, draw up a free-form package violation act. If the Buyer does not perform these actions, the Seller is released from responsibility for damage to the goods, if the basis for the occurrence of such damage is not a factory defect, and for inconsistencies in the composition of the goods, if these inconsistencies can be determined by inspecting the outside of the goods.
If the Buyer, upon receiving the shipment, notices a discrepancy in the goods, a factory defect or other defects in the goods, he shall inform the Seller immediately (no later than within 24 hours of receiving the shipment). If the complaint about the inappropriate quality of the goods is confirmed and the Buyer returns the goods of inappropriate quality, the Seller undertakes to return the money for the goods within 14 (fourteen) days, while also covering the return costs. In any case, this does not limit the Buyer's rights in the event of the purchase of a product of inappropriate quality, which are established by law.
Buyers must immediately inform silueti.shop after collecting parcels from DPD post machines and noticing discrepancies (for contact details, see Part 9 of the Rules).
The characteristics of all goods sold are indicated in the description attached to each item. The seller is not responsible for the fact that the color, shape or other parameters of the goods in the online store www.silueti.shop may not correspond to the real size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.
If the buyer (user) cancels the contract of sale of goods (i.e. using the right to return a quality item within 14 days), the amount paid for the goods is returned to the buyer, excluding delivery costs.

8. Return of goods

Quality goods purchased by the buyer (user) can be returned within 14 days from the day of receipt.
It should be noted that quality cosmetic products cannot be exchanged or returned - the legal basis of the Government of the Republic of Lithuania in 2001. June 11 Resolution no. 697 "On approval of retail trade rules" and Article 6.362, paragraph 4 of the Civil Code of the Republic of Lithuania.
Defects of sold low-quality goods are eliminated, low-quality goods are exchanged, returned in accordance with the provisions of the Civil Code of the Republic of Lithuania and other applicable legal acts.
You can find the list of non-returnable goods: 2012 March 15 Order of the Minister of Economy of the Republic of Lithuania No. 4-243 (Zin., 2012, No. 34-1637) "On approval of the rules for returning and exchanging items" in point 17.
In order to return the product(s), the Buyer informs the Seller by e-mail info@silueti.eu The letter indicates the order number, the reason for the request and the Buyer's contact information. The buyer must provide several photos of the product from all sides of the product, proving that the packaging of the product (product) has not been damaged, opened or used by the buyer.
The following conditions must be met when returning goods:
The returned item must be in its original, neat packaging (this clause does not apply in the case of returning a defective item);
The product must be undamaged by the Buyer;
The product must be unused, without losing its commercial appearance (this clause does not apply in the case of returning a defective product). The buyer cannot exercise his right to return a quality product if its protective cellophane film (cellophane outer packaging), protective sticker or other similar protective device preventing the possibility of opening the product's bottle, vial, container or other product container has been torn or damaged and/or use this product.
The returned quality product (within 14 days) must be in the same package as the one received by the Buyer (this clause does not apply in the case of returning a low-quality product);
The Seller has the right to refuse to accept the goods returned by the Buyer if the conditions for returning the goods were not met;
In the case of returning quality goods, the Buyer must pay the costs of returning such goods. The Buyer can return quality goods in one of the ways specified by the Seller in these Rules within 14 (fourteen) days from the day of receiving the goods.
When the Buyer returns a quality product, the cost of returning it will be deducted from the amount returned by the Seller to the Buyer.
If a defective product is returned, the return does not cost the Buyer - these costs are covered by the Seller.
The return and exchange of goods of suitable quality is carried out in accordance with Article 6.228 ¹⁰ of the Civil Code of the Republic of Lithuania;
The Seller is not responsible for the incomplete or delayed order for the returned goods, if the Buyer incorrectly provides the data required for the return.
Money for returned goods is returned within 9 days from the day the goods are delivered to the Silueti warehouse.

9. Exchange of information
The Seller provides information to the Buyer and, if necessary, otherwise communicates with him using the e-mail provided in the Buyer's registration form. e-mail address, and the Buyer can use all communication channels specified in the "CONTACTS" section of the website of the online store www.silueti.shop (link: https://silueti.shop/kontaktai/ ).

10. Liability

The buyer is fully responsible for the correctness of the data provided in the registration form. If the Buyer provides inaccurate data in the registration form, the Seller is not responsible for the resulting consequences and acquires the right to demand compensation for the direct losses suffered by the Buyer.
The buyer is fully responsible for his actions after registering at the online store www.silueti.shop.
The buyer is responsible for the security of his registration data. If the registration data is used by a third party, he will be considered the Buyer.
The Seller is released from any liability in all cases where losses occur due to the Buyer's failure to familiarize himself with these Rules, regardless of the Seller's recommendations and his obligations (although he was given such an opportunity).
In the event of damage, the guilty party compensates the other party for the losses incurred in accordance with the procedure and grounds established by the legal acts of the Republic of Lithuania.
The parties are released from responsibility for full or partial non-fulfillment of their obligations under these Rules, if they prove that the obligations were not fulfilled due to circumstances that they could not control and reasonably foresee at the time of the conclusion of the Agreement, and that they could not have prevented the occurrence of these circumstances or their consequences. According to these Rules, circumstances of force majeure are understood as defined in Article 6.212 of the Civil Code of the Republic of Lithuania. and in the rules of Exemption from liability in case of force majeure approved by the resolution of the Government of the Republic of Lithuania. In the event of force majeure, the Party requesting exemption from liability must notify the other Party of the Agreement in writing as soon as possible. If the circumstances of force majeure continue for more than 3 (three) months, the Agreement may be terminated at the initiative of one of the Parties, after notifying the other Party in writing.

11. Final Provisions

The seller reserves the right to suspend, at its own discretion, fill in, change these Rules and other documents related to the Rules. Additions or changes to the rules take effect from the date of their publication.
If the Buyer does not agree with the new version of the Rules, partial additions, changes, the Buyer has the right to refuse them, on the condition that the Buyer loses the right to continue buying goods at www.silueti.shop. The version of the Rules valid at the time of the order is applied to the Buyer's orders submitted before the amendment of the Rules.
These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
Relations arising on the basis of these Rules shall be governed by the law of the Republic of Lithuania.
All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

This policy applies to all personal data that you provide to us or that we collect and process when you use your account at www.silueti.shop and when ordering goods in our online store.

MB SILUETI respects your privacy and protects your personal data, which you provide to us and which we collect, as specified in this privacy policy. This privacy policy explains why we collect your personal data and how we use it.

Data controller: MB SILUETI, legal entity code: 306394409, Vilniaus st. 14A, Kaniūki village, Alovė sen., Alytus district. weekly, e-mail e-mail info@silueti.eu .

Main purposes of data processing (detailed purposes and relevant bases of data processing are specified in the detailed section of the personal data processing policy below):

- ensuring the smooth operation of the website;
- collection and processing of statistical data, determination and analysis of website visitor flows;
- customer registration;
- conclusion and execution of the contract;
- improvement and control of the service provider's customer service quality;
- direct marketing;
- necessary communication and inquiry administration.

Your rights: Every data subject whose data is processed in the company's activities, depending on the circumstances, has the following rights: to know (be informed) about the processing of his data; to familiarize yourself with your data and how it is handled; to require correction or, taking into account the purposes of personal data processing, to supplement incomplete personal data; destroy your data or stop your data processing operations (except for storage); to demand that the controller of personal data restricts the processing of personal data for one of the legitimate reasons; require the transfer of data provided to us; object at any time to the processing of your personal data, when such processing is carried out for our legitimate interests or those of a third party, and when personal data is processed for direct marketing purposes, including profiling; withdraw your consent to process personal data, if the data is processed on the basis of consent; file a complaint with the State Data Protection Inspectorate. You can exercise your rights by writing to us by e-mail. at the email address info@silueti.eu

Why do we process your personal data? Purposes of data processing, legal bases and retention periods

When you visit the website, contact us by e-mail. by mail or phone, we collect contact information about you, information necessary to conclude a distance contract. When contacting us, please limit yourself to the information that is necessary to fulfill your request.

Purposes of data processing:

Customer registration - You can shop on our website both after registering and creating your account, and without registration. We will process the data necessary for the creation and administration of the account on the legal basis of our legitimate interest - that is, in order to get to know our customer and create a circle of loyal customers. You have the right to object to such processing of personal data by naming your overriding interest or rights. For those who shop without registration, we will ask you to provide the data that is necessary to fulfill the order and the contract, and we will process this data on the legal basis of contract execution. Account data will be stored for 5 (five) years from the last active actions performed by the person on the website (login, registration and/or other active actions). Purchase data will be stored for at least 5 years.
Contract conclusion and execution - For this purpose, personal data will be processed due to the need to conclude and execute a contract with you and will be stored for no longer than 10 (ten) years from your last purchase on our website, unless otherwise provided by law. You must provide us with data for this purpose, otherwise we will not be able to provide you with the opportunity to shop on the Website.
Direct marketing - For the purpose of direct marketing, the Service Provider processes the personal data of existing customers on the basis of legitimate interest - that is, to inform about its other similar goods and services. The data will be processed for this purpose for 3 years from your last purchase on the website. The data of potential customers is processed for this purpose only on the basis of their consent. You can give your consent by subscribing to our newsletters on the website. The data will be stored until you withdraw your consent. We inform you that you have the right to object/disagree to such processing of personal data without experiencing any negative consequences. You can withdraw the given consent at any time by informing us by e-mail. at the email address info@silueti.eu and/or by clicking on the relevant link in any offer notification already sent to you.
Communication and inquiry administration is required. We aim to inform you about various changes as quickly as possible and respond to your complaints, requests, inquiries, etc., for this reason we will process your personal data as much as possible to achieve this goal. The data is processed on the basis of the legitimate interest of the Data Controller, that is, the aim is to provide quality customer service and administer complaints. The data is stored until the end of the product's warranty period, and in the event of a dispute, until the end of its examination in the final instance.
Ensuring the smooth functioning of the website - For this purpose, we process your personal data with a legal interest in monitoring the quality of our services, creating and improving the content we provide, and ensuring the security of the website. The data is processed on the basis of our legitimate interest, which is to ensure the smooth operation of the website and convenient shopping. Necessary cookies are used for this purpose. The data is stored during the session or for a maximum of several years (depending on the cookie used). You have the right to object to such data processing and to set your browser so that it cannot save essential cookies. Otherwise, necessary cookies will be automatically saved to your end device at the beginning of the session. More information about managing cookies can be found in the cookies section below.
Collection and processing of statistical data, determination of visitor flows, analysis in order to provide customized content - For this purpose, we process your personal data with a legal interest in monitoring the quality of our services, creating and improving the content we provide, and ensuring the security of the website. Data is processed based on your consent. Data is collected with the help of non-necessary cookies and similar technologies. The data is stored during the session or for a maximum of several years (depending on the cookie used). You have the right to object to such data processing and to visit our website anonymously. More information about managing cookies can be found in the cookies section below.

How do we collect information about you?

Your personal data, i.e. any information about you that allows us to identify you, is obtained in various ways:

You may provide information yourself (for example, by filling out a registration form, calling us, subscribing to a newsletter, or otherwise contacting us yourself);
information about you can be collected automatically (when you visit our website (with the help of cookies and similar technologies);
in certain cases, we may receive information about you from third parties (e.g. from your relatives who buy our gift voucher and provide your data) and we may collect information about you from publicly available sources (e.g. credit and other financial institutions, our partners who provide services to you or us).

Processing of children's personal data

The services provided on the website are intended only for persons over 14 years of age. If we have reasonable doubts that we are processing the data of persons who are younger than the age specified in this section, we will remove the data of these persons from our databases.

Recipients of data

We may disclose information about you to our intermediaries, suppliers or subcontractors if this is necessary to fulfill our obligations, e.g. financial transactions related to the purchase of goods on the website may be processed by our payment service providers, we may transfer your personal data to other service providers to provide specific services , for example, for website hosting service providers, courier services, servers and their maintenance service providers, e-mail postal service providers, etc. The service providers are established in Lithuania or another EEA country. Please contact us directly for a complete list of recipients.

In addition, we may disclose information about you:

if it is mandatory according to legislation (eg VMI, pre-trial investigation officers, other supervisory authorities);
in order to defend your rights or interests (including providing your data to third parties, such as lawyers, debt collection companies, bailiffs);
in other cases, if the head of the company decides that the provision of data is necessary to achieve the goals.

To which countries are your personal data transferred?

Sometimes we may need to transfer your personal data to other countries where a lower level of data protection policy may apply. In such cases, we would do everything in our power to ensure the security of the personal data transmitted.
If it is necessary for the provision of services, the performance of contracts or the fulfillment of legal requirements, data may be transferred to countries outside the European Economic Area.
When we send your personal data to countries outside the European Economic Area, we ensure that one of the following security measures is in place:

The contract signed with the data recipient would be based on the Standard Contractual Terms approved by the European Commission.
The data recipient would be located in a country recognized by the European Commission as applying adequate data protection standards.
Permission received from the State Data Protection Inspectorate.

Security of your personal data

Your personal data will be processed in accordance with the requirements of the General Data Protection Regulation, the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts. When processing your personal data, we implement organizational and technical measures that ensure the protection of personal data against accidental or illegal destruction, alteration, disclosure, as well as against any other illegal processing.
Please note that data transmission over the Internet is inherently insecure, and we cannot guarantee completely secure data transmission when using our website.

Cookies

When you visit our website, we want to provide content and features that are tailored to your needs. Cookies are required for this. A cookie is information that a web server sends to a web browser and that is stored in the browser. This information is sent to the web server every time the browser requests to open a page from the server. This allows the web server to identify and track your web browser, helps the Data Controller to recognize you as a previous visitor to a certain website, save the history of your visit to the website and adapt the content accordingly. Also, cookies help ensure the smooth operation of websites, allow you to monitor the duration and frequency of visiting websites and collect statistical information about the number of website visitors. By analyzing this data, we can improve our websites and make them more convenient for you to use.
Our website uses necessary cookies that ensure the proper functioning of the website. They are used because we have a legitimate interest in ensuring the website works, so you cannot control them yourself. We also use statistical and advertising cookies, which are designed to better understand our users, their shopping skills and to serve customized content (non-necessary cookies). We will only use non-necessary cookies with your consent, so before you start browsing, you will be presented with a pop-up window with the option to manage non-necessary cookies. You have the right to refuse the recording of non-essential cookies, to browse anonymously, block non-essential cookies. By agreeing to the use of non-necessary cookies, you will be able to adjust them on our website in the future.
Cookies can be managed in two ways: 1) select the appropriate options in the pop-up window. 2) configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is being sent. Every browser is different, so if you don't know how to change your cookie settings, check its help menu. Your device's operating system may have additional cookie controls. If you do not want information to be collected with the help of cookies, use the simple procedure available in many browsers that allows you to refuse the use of cookies. To learn more about how to manage cookies, visit: http://www.allaboutcookies.org/manage-cookies/ .
However, keep in mind that some services may be designed to work only with cookies, and if you disable them, you will no longer be able to use them or certain parts of them.

Necessary cookies
The name of the cookie	Validity	Data transfer	Purpose
cart_id	on the 30th	silueti.shop	Designed to support shopping cart functionality.
user_token	180 days	silueti.shop	Designed to support the client's browsing session.
www_Silueti_shop	During the session	silueti.shop	Designed to support the client's browsing session.
functional_cookies, marketing_cookies, statistical_cookies	1 year	silueti.shop	To save the cookie configuration selected by the customer.
customer	1 year	silueti.shop	Designed to support registered customer browsing.
startcookie134	Dynamically	silueti.shop	Designed to support popup functionality.
geo_city	400 days	silueti.shop	To save the configuration of the site version chosen by the customer.
snalytics_u	1 year	silueti.shop	Designed to support product search functionality.

Statistical cookies
The name of the cookie	Validity	Data transfer	Purpose
_ga	2 years	Google	Registers a unique ID that is used to generate statistical data about how the visitor uses the website.
_ga_#	2 years	Google	Uses Google Analytics to collect data about the number of times a user visits the website, as well as the dates of the first and last visit.
_guid	1 d.	Google	Registers a unique ID that is used to generate statistical data about how the visitor uses the website.
_hjDonePolls	1 year	Hotjar	Intended to not redisplay survey forms.
_hjMinimizedPolls	1 year	Hotjar	Intended to not redisplay survey forms.
_hjSessionUser	1 year	Hotjar	Collects statistics about a visitor's visits to the site, such as the number of visits, the average time spent on the site, and what pages were read.
experiment_variation	on the 30th	Google	Uses Google Analytics to collect data about which website configuration the customer has viewed.
_GAcookieID	300 days	Google	Uses Google Analytics to collect data about your browsing history.

Marketing cookies
The name of the cookie	Validity	Data transfer	Purpose
_fbp	3 months	Meta Platforms, Inc.	Used by Facebook to deliver a variety of advertising products, such as real-time bidding by third-party advertisers.
_gcl_au	3 months	Google	Uses Google AdSense to experiment with the effectiveness of advertising on websites that use their services.
Fr	3 months	.Meta Platforms, Inc.	Used by Facebook to deliver a variety of advertising products, such as real-time bidding by third-party advertisers.
Criteo OneTag	13 months	Criteo SA	Criteo allows us to display advertisements for our products on our website and on other websites that are relevant to your interests (for example, ads and featured product recommendations). We also allow selected advertising partners to serve you advertisements. The ads shown to you will depend on what you have previously viewed on our website and/or other websites on the Internet. Click here to read the data controller's privacy policy: https://www.criteo.com/privacy/

In addition to the cookies used by the data controller, our websites may allow certain third parties to set and access cookies on your computer or other device. In this case, third party privacy policies apply to the use of cookies.

Google Analytics: http://www.google.com/policies/technologies/cookies/
Facebook: https://www.facebook.com/policies/cookies/

Please note that our social network accounts are subject to the respective social network's cookie policy.

What are your rights?

You, as a subject of personal data, depending on the circumstances, have the following rights:

submit a request to provide us with information on whether data related to you is being processed, and if such data is being processed, you have the right to access your personal data and the following information: purposes of data processing; categories of relevant personal data; data recipients or categories of data recipients to whom your personal data has been or will be disclosed; where possible, the expected period of retention of personal data or, if not possible, the criteria used to determine that period;
demand correction of inaccurate or incomplete personal data related to you;
demand that we delete your personal data. Nevertheless, this right is not absolute and can be justified when there is at least one of the following reasons: the personal data are no longer necessary to achieve the purposes for which they were collected or otherwise processed; You have decided to withdraw your consent to process your personal data, when your personal data is processed exclusively on the basis of consent and there is no other basis for processing your personal data; Your personal data was processed illegally; Your data must be deleted when we are required to do so;
to demand that the processing of your personal data be restricted when one of the following cases applies: You dispute the accuracy of the data for such a period during which we can verify the accuracy of your personal data; The processing of your personal data is unlawful and you do not consent to the deletion of your data and instead request the restriction of its use; we no longer need your data for processing purposes, but you need it to assert, enforce or defend legal claims. When the processing of your personal data is restricted, we can process your data, except for storage, only after obtaining your consent or in order to assert, fulfill or defend legal claims and/or protect your or another person's rights, or for reasons of public interest;
withdraw your consent to process your personal data, when personal data is processed exclusively on the basis of your consent;
request that we forward your processed personal data to another data controller or to you yourself, when this is technically possible;
file a complaint with us or the State Data Protection Inspectorate if you believe that your rights as a subject of personal data are and/or may be violated.

We make it possible for you to exercise these rights in a convenient way. You can do this by writing to us at info@silueti.eu, or by using certain links at the bottom of the content we provide.
We may not provide you with the conditions to exercise the above-mentioned rights when, in cases provided by law, it is necessary to ensure the prevention, investigation and detection of crimes, violations of official or professional ethics, as well as the protection of the rights and freedoms of the data subject or other persons.

Third party websites

Our website may contain links to other websites. We are not responsible for the privacy policy and its implementation on third-party websites. Therefore, we encourage you to always check how data is handled on other websites.

Responsibility

You are responsible for the confidentiality of your password and user data and for any actions (data transmission, orders placed, etc.) that are performed on our website after logging in using your login data. You may not disclose your password to third parties. If the services provided on our website are used by a third person who has logged in using your login data, we consider that you have logged in. If you lose your login data, you must notify us immediately by mail, phone or email. You must change your password every 6 months.
You are responsible for ensuring that the data you provide to us is accurate, correct and complete. If the data provided by you changes, you must immediately inform us about it by changing the relevant data in the registration form or, if the data is not specified in the registration form, by informing us about it by e-mail. In no case will we be responsible for any damage caused to you due to the fact that you have provided incorrect or incomplete personal data or have not informed us when they have changed.

Changes to the Privacy Policy

We may update or change this Privacy Policy at any time. Such updated or modified Privacy Policy will be effective upon its posting on our Website. If significant changes to the Privacy Policy are made, we will notify you on the Website. Nevertheless, you should regularly check the current version of the Privacy Policy and make sure that you are satisfied with it.

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