RETURN

We are sure you will be delighted with your purchase, however, if you are not entirely satisfied, provided the goods are returned unused in the original condition and packaging within 14 days (from the date of receipt) we will give you an exchange or refund. 

Right to Cancel

In accordance with applicable European Union and Lithuanian consumer protection legislation, you have the right to withdraw from a distance sales contract within 14 calendar days of receiving your order, without providing a reason, except where statutory exclusions apply.

To exercise your right of withdrawal, you may submit your request through our online withdrawal form:

Online Withdrawal Form: Customer Contract Withdrawal

Alternatively, you may contact us directly at info@silueti.eu.

Upon submission of an electronic withdrawal request, you will automatically receive confirmation that your request has been received.

Returning Your Order

Following notification of your withdrawal, the goods must be returned to SILUETI no later than 14 calendar days from the date on which the withdrawal request was submitted.

Returned items must:

  • be in their original condition;
  • not have been used beyond what is necessary to establish their nature, characteristics and functionality;
  • retain their original appearance and merchantable condition;
  • be returned in their original packaging, where applicable;
  • include all accessories, instructions, complimentary gifts and samples supplied with the order.

Please note that you are responsible for any diminished value of the goods resulting from handling beyond what is necessary to inspect them.

Returning Shipping Costs

The cost of returning goods is the responsibility of the customer.

To arrange a return, please contact info@silueti.eu.

Should you wish to use a courier service organised by SILUETI, collection can typically be arranged within 1–2 working days. Applicable charges will be based on the carrier rates in effect at the time of booking.

Refunds

SILUETI will reimburse all payments received from you in relation to the returned goods, including the cost of standard delivery where required by applicable law, within 14 calendar days of receiving your withdrawal request.

We reserve the right to withhold reimbursement until the returned goods have been received, or until satisfactory evidence of return shipment has been provided, whichever occurs first.

Refunds will be made using the same payment method originally used for the purchase, unless otherwise agreed.

Non-Returnable Items

In accordance with applicable European Union and Lithuanian legislation, the right of withdrawal does not apply to:

  • bespoke, personalised or made-to-order products;
  • sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery;
  • beauty and cosmetic products where packaging has been opened, unsealed or otherwise compromised;
  • home fragrances, scented candles, fragrance refills, car fragrances and car fragrance refills where protective seals, packaging or closures have been opened, removed or damaged;
  • bedding, pillows, duvets, mattress protectors, pillow protectors and similar home textile products supplied in sealed packaging once opened after delivery;
  • gift sets where protective packaging has been opened;
  • gift cards and gift vouchers;
  • any other products excluded from return under applicable legislation.

In addition, the following items cannot be accepted for return:

  • products that have been used, worn, washed, damaged or altered;
  • products that have lost their original appearance or resale condition;
  • products handled beyond what is necessary to establish their nature, characteristics and functionality.

Important Information Regarding Cosmetic Products

Please note that sealed cosmetic and beauty products cannot be returned once their packaging has been opened, unsealed or otherwise compromised following delivery.

This restriction is based on applicable Lithuanian legislation, including:

  • Resolution No. 697 of the Government of the Republic of Lithuania of 11 June 2001, "On the Approval of Retail Trade Rules";
  • Article 6.362(4) of the Civil Code of the Republic of Lithuania.

Faulty or incorrectly Supplied Products

This policy applies to returns made under the right of withdrawal. It does not affect your statutory rights in relation to faulty, damaged, defective, incorrectly supplied or non-conforming products.

Should you receive an item that is faulty, damaged or incorrect, please contact us promptly at info@silueti.eu so that we may assist you.

Legal Basis

A detailed list of non-returnable goods can be found in Clause 17 of Order No. 4-243 of 15 March 2012 of the Minister of Economy of the Republic of Lithuania, "On the Approval of the Rules for the Return and Exchange of Goods".

Nothing in this policy affects the consumer's statutory rights under applicable consumer protection legislation.

This Cancellation and Returns Policy has been prepared in accordance with the Civil Code of the Republic of Lithuania, consumer protection legislation and other applicable laws and regulations of the Republic of Lithuania and the European Union.

Should you have any questions regarding your cancellation rights or a return request, please contact us at info@silueti.eu.

We kindly encourage customers to inspect their purchases upon receipt and to contact our Client Services team should any assistance be required.