RETURN

We are sure you will be delighted with your purchase, however, if you are not entirely satisfied, provided the goods are returned unused in the original condition and packaging within 14 days (from the date of receipt) we will give you an exchange or refund. Please note it may take up to 10 working days for us to process your refund. You will find the procedure how to return goods at: https://silueti.shop/en/pages/terms-and-conditions When returning goods, please reference your order number and obtain proof of postage as SILUETI cannot accept responsibility for items which fail to reach us. Please note SILUETI will not pay for the cost of return postage unless the goods are incorrect or faulty. This does not affect your statutory rights. 

LITHUANIA
Return of goods via DPD courier services

  • The price of service is 4.5 EUR.
  • If you return goods by courier, cash for returned goods will be returned by bank transfer.
  • Money for returned goods are returned within 10 days from the day goods are delivered to the SILUETI warehouse.

OTHER EU countries
Return of goods via DPD courier services

  • The price of service is 7.5 EUR.
  • If you return goods by courier, cash for returned goods will be returned by bank transfer.
  • Money for returned goods are returned within 10 days from the day goods are delivered to the SILUETI warehouse.

*It should be noted that quality cosmetic products cannot be exchanged or returned - the legal basis of the Government of the Republic of Lithuania in 2001. June 11 Resolution no. 697 "On approval of retail trade rules" and Article 6.362, paragraph 4 of the Civil Code of the Republic of Lithuania.

** The return and exchange of goods of suitable quality is carried out in accordance with Article 6.228 10 of the Civil Code of the Republic of Lithuania.

You can find the list of non-returnable goods: in 2012 March 15 Order of the Minister of Foreign Affairs of the Republic of Lithuania No. 4-243 (Zin., 2012, No. 34-1637) "On approval of the rules for returning and exchanging items" in point 17.